Version: trial_terms_v2_2026-07
The free trial includes the Enhanced Day Monitored Insight service, dashboard access, behavioural routine learning, priority alerts, optional human review of significant changes, and device installation during the launch offer.
The trial starts when the customer completes signup and secure Stripe subscription setup. Enhanced Day will record the trial start date and expected trial end date in its order/admin system.
After the free trial, the Monitored Insight service continues at £16.95 per week, billed weekly, unless the customer cancels, changes plan, or Enhanced Day agrees different terms in writing. This is equivalent to approximately £73.45 per month.
Card setup is completed securely through Stripe. Enhanced Day does not store full card numbers or card security codes. Stripe may store payment details for subscription billing.
Customers can cancel at any time during the free trial.
To guarantee that no first weekly payment is taken, cancellation must be received at least 3 working days before the trial end date.
Enhanced Day will aim to send reminders 14 days and 3 days before the first paid payment is due.
Cancellations can be made by emailing contact@enhancedday.com. Please include the customer name, property address and trial order reference if known.
After paid billing starts, the customer may cancel at any time. Cancellation will normally take effect at the end of the current weekly billing period unless Enhanced Day agrees otherwise or the law requires a different outcome.
The trial is subject to property suitability, safe access, installation availability, and a suitable monitoring setup. Enhanced Day may decline or stop a trial if the property is not suitable or installation cannot be completed safely.
Enhanced Day is not an emergency alarm, medical device, diagnostic service, or replacement for care visits, emergency services, medical advice, or family/carer judgement.
Enhanced Day may update these terms. The version accepted at signup is recorded with the order consent timestamp.
For questions, email contact@enhancedday.com.
You can cancel any time during the free trial. To make sure no first weekly payment is taken, cancellation must be received at least 3 working days before the trial end date.
After the free trial, Monitored Insight is billed weekly at £16.95/week, unless cancelled or changed. You can cancel any time. After paid billing starts, the service will normally continue until the end of the current paid weekly billing period, and no further weekly payments will be taken.
No refund is normally given for a weekly billing period that has already started, unless required by law or agreed by Enhanced Day.
Any monitoring equipment supplied by Enhanced Day, including any monitoring equipment and sensors, power monitoring equipment, gateway or related accessories, remains the property of Enhanced Day unless we agree otherwise in writing.
If the service is cancelled, you must either allow Enhanced Day or its appointed installer reasonable access to remove the equipment, or return the equipment using the return method we provide.
The equipment must be returned in reasonable condition, allowing for fair wear and tear. If equipment is not returned within 14 days of cancellation, or is returned damaged beyond fair wear and tear, Enhanced Day may charge a reasonable replacement cost.
Unreturned or damaged monitoring equipment may be charged at up to £95. An unreturned sensor or accessory only may be charged at up to £25.